Contact Us

Welcome to the official contact page of Incaspin Casino, your online home for casino, live dealer games, sports, and esports betting. This page is where you can reach our team directly, get help with your account, and share your feedback so we can keep improving your experience.

About Incaspin Casino

Incaspin is an online casino and sportsbook operated by Legasta Technologies SRL and licensed by the Tobique Gaming Commission (licence number 0000158). We offer more than 6,000 games, from slots and jackpots to live casino tables, crash games and instant win titles, along with a full sports and esports section.

Our platform is built for players aged 18+ who enjoy quick play, clear rules and fast access to support. We use SSL encryption, follow KYC and AML procedures, and provide responsible gaming tools, including self-exclusion options from 3 months up to 5 years.

Our Mission

The mission of Incaspin Casino is simple: give players a safe, fair and exciting place to play online, any time of the day or night. We aim to combine generous bonuses with solid security, trusted payment options and friendly support that is always there when you need it.

We want every player to feel that their time and trust are valued. That is why we focus on clear bonus terms, transparent payment rules and fast replies from our support team. Whether you are here for slots, live tables or sports betting, we want your experience to be smooth from sign-up to withdrawal.

How to Contact Incaspin Support

Our support team is available 24/7. You can contact us using live chat or email. All support is provided in English, with extra language options available depending on staff availability.

Primary Contact Email

If your question is not urgent or you need to send documents, please use our dedicated contact email:

• Email: [email protected]

We aim to respond to most emails within a few hours. During busy periods it may take longer, but every email is read by a real person and answered as soon as possible.

Live Chat Support

For fast help while you are logged in, use our live chat feature on the website:

1. Log in to your Incaspin account.
2. Look for the live chat icon at the bottom or side of the page.
3. Click the icon and type your question.
4. Wait for a support agent to join the chat.

Live chat is available 24/7 for registered players. This is the best option for urgent issues such as deposit problems, bonus activation, or game errors.

Official Support Email (Operational)

In addition to our contact email, we keep a main support address for account and technical issues linked directly to your profile:

• Customer Support: [email protected]

Please use this address if you are already an active player and need help with your account, KYC, payments or responsible gaming limits.

What We Can Help You With

Our team can assist with a wide range of questions related to Incaspin Casino and sportsbook.

Account and Login Help

• Problems logging in or resetting your password
• Changing personal details that cannot be edited in your profile
• Account verification and KYC document uploads
• Account security concerns or suspected unauthorised access

Payments and Withdrawals

• Deposit issues using Visa, MasterCard, Revolut, Skrill, Paysafecard or crypto
• Questions about minimum deposits or withdrawals
• Withdrawal status and processing times (up to 72 hours internal processing)
• Help with using the same payment method for withdrawal as for deposit
• Information about bank intermediary fees and crypto processing

Bonuses, Free Spins and Promotions

• Help activating your Welcome Package or reload bonuses
• Explanation of wagering requirements and max bet limits
• Questions about free spins games and tournament prizes
• Clarification on bonus expiry times and maximum win caps

Games, Sports and Technical Issues

• Game errors or crashes on slots, live casino or instant win games
• Sports and esports betting slip questions
• Mobile site or app performance issues
• Feedback about game providers or new titles you would like to see

Responsible Gaming Support

• Setting deposit, loss, or session limits on your account
• Requesting a cool-off period
• Requesting self-exclusion (3 months to 5 years)
• Information about support services for problem gambling in Australia

How to Help Us Help You Faster

To speed up our reply, please include as much detail as you can in your first message. The more clear your description, the faster we can act.

Details to Include in Your Message

• Your full name and the email address used for your Incaspin account
• Your username (if you know it)
• A short summary of the issue in the email subject line
• A clear description of what happened and when it started
• Screenshots of any error messages, if available
• For payment issues, the method used, amount and approximate time

Company and Licensing Information

Security, Privacy and Player Protection

Your security is central to how Incaspin Casino operates. We use SSL encryption to protect your data and payment details. All withdrawals are subject to KYC checks so we can confirm that funds are going to the correct person and payment method.

We keep your personal data confidential and use it only for account management, security, legal duties and service improvement. If you have questions about how your data is stored or used, you can contact support and request more details.

Responsible Gaming and Self-Exclusion

We encourage all players to gamble for fun and within their means. If you feel your play is becoming a problem, please reach out to us as early as possible so we can help you set limits or pause your account.

• Self-exclusion periods start from 3 months and can go up to 5 years
• Deposit and loss limits can be set in your account or by contacting support
• We may ask for a cooling-off period before reactivating accounts after long exclusions

We can also share links to Australian support services that provide free and confidential help for gambling-related issues.

Media, Partnership and Business Enquiries

If you are a business partner, affiliate, game provider, payment solution or media outlet and wish to contact Incaspin Casino, please use the same email address and include a clear subject line, such as “Business Enquiry” or “Affiliate Request”. Your message will be passed to the correct department.

• General and Business Enquiries: [email protected]

Feedback and Complaints

Your feedback is important to us. If something has gone wrong, we want to know so we can fix it and improve our service.

How to Lodge a Complaint

1. Contact our support team by email or live chat and explain the issue.
2. Provide your username, time and date of the event, and any screenshots.
3. Allow our team time to investigate and reply with a clear outcome.

We aim to handle complaints fairly and in line with our terms and conditions and licensing standards. If we need more time to review your case, we will let you know.

Incaspin – Here When You Need Us

Whether you are a new player exploring our games for the first time or a long-term customer, the Incaspin support team is here 24/7 to help. Reach out any time you have a question about your account, payments, bonuses or responsible gaming. Your experience and safety are always our priority.