Terms and Conditions

Welcome to Incaspin Casino. These Terms and Conditions form a legal agreement between you and Legasta Technologies SRL, the owner and operator of Incaspin ("Incaspin", "we", "us", "our"). By creating an account, accessing, or using any service on incaspin.games or incaspin.com, you confirm that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, you must not register, deposit, or use our services.

Contact Details

If you have any questions about these Terms and Conditions or our services, you can contact us at:

• Brand name: Incaspin
• Website: https://incaspin.games
• Operating domain: https://incaspin.com
• Support email: [email protected]
• Support availability: 24/7 Live Chat and Email

Operator and Licensing Information

Incaspin is owned and operated by:

• Company name: Legasta Technologies SRL
• Company number: 3-102-921383
• Registered address: Province 01 San Jose, Canton 01 San Jose, Cathedral District, Tenth Avenue, Thirty-Three and Thirty-Five Streets, Office 3335, Costa Rica

Payment services for some regions may be provided by our payment agent:

• Payment agent: OptaStream Innovations Limited
• Registration number: HE 472273
• Registered address: Souliou, 18, 2018, Strovolos, Nicosia, Cyprus

Licensing details:

• Licence status: Licensed
• Licensing authority: Tobique Gaming Commission
• Licence number: 0000158
• Governing law of licence: Tobique

These Terms and Conditions are governed by the laws applicable to the licence granted by the Tobique Gaming Commission, without prejudice to any mandatory consumer protection laws that may apply in your jurisdiction.

1. Eligibility and Player Responsibility

1.1 Age restriction

Incaspin is strictly for adults.

• You must be at least 18 years old to register and play.
• By creating an account, you confirm that you are 18+ and legally allowed to gamble in your country or state.

If we discover that you are under 18 or under the legal gambling age in your place of residence, we will close your account, void bets, confiscate winnings, and may report the case to relevant authorities.

1.2 Jurisdiction and local laws

You are responsible for checking and following the laws that apply to online gambling in your location. We do not provide legal advice. By using Incaspin, you confirm and accept that:

• Online gambling is legal in your country, state, or territory.
• You are allowed to use offshore online gambling services.
• You are not breaking any local, state, or federal laws by using Incaspin.

1.3 Australian players

Our site is available in English for Australian players. However, you are responsible for any tax, reporting, or legal obligations under Australian law. Incaspin does not provide tax advice.

1.4 One account policy

• You may hold only one personal account with Incaspin.
• Creating multiple accounts, using fake details, or using third-party accounts is prohibited.
• If we detect duplicate or linked accounts, we may suspend or close them, cancel bonuses, and void winnings.

1.5 Accuracy of information

• You must provide true, complete, and current personal details during registration and account verification.
• You must keep your details up to date (for example, address, phone, payment details).
• If we find that your details are false or misleading, we may suspend or close your account and refuse withdrawals.

1.6 Account security

• You are responsible for keeping your login details confidential.
• You must not share your account with any third party.
• You are responsible for all activity under your account, including bets and transactions.
• If you suspect that your account has been compromised, you must contact support immediately.

2. Account Registration and Verification (KYC)

2.1 Registration

To use Incaspin Casino, you must create an account by providing the requested information on the registration form, which may include:

• Full name
• Date of birth
• Residential address
• Email address and phone number
• Preferred currency
• Country of residence

2.2 Know Your Customer (KYC)

As part of our security and Anti-Money Laundering (AML) measures, Incaspin may at any time request identity and verification documents, including but not limited to:

• Government-issued photo ID (passport, driving licence, national ID)
• Proof of address (utility bill, bank statement, official letter)
• Proof of payment method (bank card copy, e-wallet screenshot, crypto wallet ownership proof)
• Source of funds or source of wealth information for large or suspicious activity

We may withhold withdrawals and restrict account access until verification is completed to our satisfaction.

2.3 AML and security checks

Incaspin has AML and counter-terrorism policies in place. We may perform checks on your transactions and activity. You agree that:

• We may use third-party verification services.
• We may request extra documents or information at any time.
• We may suspend or close your account if we suspect fraud, money laundering, or any unlawful activity.

2.4 Inactive and closed accounts

• If you do not log in for a long period, your account may be marked as inactive.
• We reserve the right to close inactive accounts after fair notice, when required.
• You may request account closure at any time by contacting support.

3. Responsible Gambling

Incaspin promotes responsible gambling and provides tools to help you stay in control.

3.1 Self-exclusion

• You may request self-exclusion for a minimum of 3 months and up to 5 years.
• During self-exclusion, your access to the casino, live casino, sports, and esports sections will be blocked.
• You must not attempt to open new accounts during a self-exclusion period.

3.2 Other responsible gaming tools

Subject to availability on our platform, you may request or set:

• Deposit limits
• Loss limits
• Session limits
• Reality checks and time-out periods

Gambling should be entertainment. You should never chase losses or gamble with money you cannot afford to lose. If you feel your gambling is out of control, we encourage you to seek help from professional support services in your area.

4. Use of the Website and Services

4.1 Permitted use

Our services are provided for personal entertainment.

• You may use the site for private, non-commercial use only.
• You must place bets in your own name and for your own benefit.
• You must not use any unfair advantage, use bots, scripts, or exploit system errors.

4.2 Prohibited activities

You agree that you will not:

• Use VPN, proxy, or similar tools to hide your location if it breaks local laws or our policies.
• Sell, transfer, or share your account or balance.
• Attempt to manipulate bonuses, jackpots, game features, or system vulnerabilities.
• Use stolen or unauthorised payment methods.
• Harass, abuse, or threaten our staff or other players.
• Upload or share any illegal, offensive, or harmful content.

4.3 Breach of terms

If we believe that you have breached these Terms and Conditions, we may, at our sole discretion:

• Block access to your account temporarily or permanently.
• Void bets and bonuses.
• Confiscate winnings linked to fraud or abuse.
• Report suspected criminal activity to relevant authorities.

5. Games and Software

5.1 Game providers

Incaspin offers games from many third-party providers, including casino slots, live casino, table games, jackpots, crash games, instant win games, sports betting, and esports betting. Examples of providers include Pragmatic Play, BGaming, Evolution, Hacksaw Gaming, Microgaming, Yggdrasil, NetEnt, and other studios listed on our site from time to time.

5.2 Fair play and RNG

All casino games (except live casino and some skill-based or real-time products) use a Random Number Generator (RNG) that decides the outcome. Payout rates and game rules are set by the providers. Incaspin cannot change the results of a spin, card draw, or other game round.

5.3 Game rules

• Each game has its own rules, paytable, and features supplied by the provider.
• By playing any game, you agree to its internal rules and payout structure.
• Some games or providers may be unavailable in certain countries or for certain currencies.

5.4 Errors, bugs, and disconnections

• If a game or system error occurs, all bets and payouts resulting from the error may be voided.
• We may roll back game rounds and adjust your balance to the state before the error.
• In case of internet disconnection, most modern games will resume or settle based on the provider’s log when you reconnect.
• Incaspin is not liable for your hardware, internet, or network issues.

6. Deposits and Withdrawals

6.1 Available currencies

Incaspin supports several currencies for player accounts, including AUD, EUR, BRL, CAD, NOK, NZD, CZK, ZAR, BGN, HRK, RON, and selected cryptocurrencies such as BTC, ETH, XRP, LTC, and BCH.

Internally, Incaspin operates in EUR. For some currencies, amounts may be converted at the applicable exchange rate at the time of the transaction.

6.2 Deposit methods

Common deposit methods available include (subject to your region and currency):

• Visa
• MasterCard
• Revolut
• Skrill
• Paysafecard
• Crypto (supported coins as listed in the cashier)

Typical deposit conditions:

These values are indicative. Actual limits and availability may differ by country, currency, and payment provider.

6.3 Withdrawal methods

Subject to verification and policy, you can withdraw funds using methods such as:

• Visa OCT
• MasterCard Payment Transfer
• Bank Transfer
• Crypto

Standard withdrawal conditions:

6.4 General payment rules

• Minimum withdrawal is usually €50 (or equivalent). For some methods or regions, the minimum limit may be higher, up to €120 (or equivalent).
• Incaspin aims to process withdrawal requests within 72 hours, subject to successful KYC and security checks.
• We may request that withdrawals are made back to the same method used for deposits, where possible ("same method withdrawal").
• Deposits must be wagered at least 3x before a withdrawal can be requested if no bonus terms state otherwise. This is to comply with AML policies and prevent misuse of payment methods.

6.5 Fees

• Incaspin does not usually charge internal fees on standard deposits and withdrawals for casino play.
• Your bank, card issuer, wallet, or crypto network may charge extra fees, which are beyond our control.
• Certain bank wire withdrawals may incur a bank intermediary fee of about €16 (or equivalent).
• Recovery of lost or misdirected crypto transfers, if possible, may be subject to a fee (for example, a minimum of €5,000 value and up to 0.1 BTC recovery fee). This is handled case by case and is not guaranteed.

6.6 Large wins and instalments

• Incaspin reserves the right to pay large wins (for example, above €15,000 or equivalent) in monthly instalments, subject to your payment limits, AML checks, and provider conditions.
• Progressive jackpot wins funded by providers will be paid according to the provider’s terms.

7. Bonuses, Promotions and Tournaments

7.1 General bonus rules

Incaspin may offer bonuses, free spins, cashback, tournaments, and promotions from time to time. By claiming and using any bonus, you agree to the general bonus rules below and to any specific terms shown in each offer.

• Only one bonus can be active on your account at a time unless stated otherwise.
• Bonus offers are limited to one per person, household, IP address, device, payment method, or shared environment.
• Bonus abuse (for example, multiple accounts, bonus hunting, bet patterns made to trigger bonus features) may lead to cancellation of bonuses and confiscation of winnings.

7.2 Casino welcome package (example)

Incaspin may offer a Welcome Package to new players, such as up to €2,500 in bonus funds and 250 free spins across the first deposits. Typical conditions include:

• Minimum first deposit: €15 (or equivalent).
• Wagering requirement: 40x bonus amount, unless specified differently.
• Bonus validity: 7 days for Welcome Package bonuses.
• Maximum bet with bonus: €5 per spin/round.
• Maximum win from bonus funds: 10x the received bonus amount, unless stated otherwise.

Exact bonus structure (percent, max bonus, free spins allocation, eligible games, and any specific conditions) will be displayed in the promotion description on site.

7.3 Other casino bonuses

For most other casino bonuses on Incaspin (for example, reloads, high roller bonuses, Sunday offers), the following usually applies, unless otherwise stated:

• Wagering requirement: 40x bonus amount.
• Bonus validity: 14 days by default (30 days for some high roller offers).
• Max bet with active bonus: €5 per spin/round.
• Max win from bonus: 10x bonus amount, where applicable.

7.4 Sports bonuses

Sportsbook bonuses (including esports) have different conditions, which may include:

• Minimum qualifying deposit: €20 (or equivalent).
• Wagering requirement: 5x bonus amount.
• Minimum number of events per qualifying bet slip: 3.
• Minimum odds per selection: 1.4 or higher.
• Bonus validity: 14 days.
• Cash-out and voided bets do not count towards wagering.

7.5 Wagering contribution

Different games contribute differently towards bonus wagering. Typical contribution rates are:

Some games may be restricted or excluded from bonus play. Please check the bonus rules on the promotion page.

7.6 Sticky bonuses

Most Incaspin casino bonuses are "sticky". This means:

• You play using combined real and bonus balance.
• Once wagering is completed, only winnings may be withdrawn up to the stated maximum, and the bonus amount may be removed.

7.7 Bonus cancellation

• You may request cancellation of an active bonus via support or the cashier, but this may remove any bonus-linked winnings.
• If you breach bonus rules or bet above the allowed max bet while wagering, Incaspin may cancel the bonus and winnings at its discretion.

7.8 Tournaments and prize campaigns

Incaspin may host daily tournaments, Drops & Wins events, jackpot campaigns, and similar offers with specific prize pools (for example, Daily Bronze Tournament, SpinoLeague, Evolution Drops, BGaming Drops). Each such campaign will have its own rules, qualification criteria, and prize structure. In case of differences between these Terms and a specific campaign, the campaign rules will prevail for that promotion.

8. Sportsbook and Esports

8.1 General sports rules

• By placing any bet on sports or esports, you agree to the betting rules shown in the sportsbook section.
• Odds and markets may change at any time until the bet is accepted.
• Incaspin may void bets in case of obvious errors, cancelled events, or rule breaches.

8.2 Settlement of bets

• Bets are usually settled based on official results from the relevant sports body or event organiser.
• If an event is cancelled, postponed, or declared void under the sports rules, bets may be refunded or carried over as set out in the sportsbook rules.

8.3 Responsible sports betting

All responsible gambling tools apply to sports and esports betting as well. You should treat sports betting as entertainment and not as a source of regular income.

9. Mobile, App and Technical Requirements

9.1 Mobile access and app

Incaspin can be used on modern desktop and mobile browsers. We also offer a progressive web app / casino app for Android and iOS, which can be installed from the website. Main sections such as Casino, Live Casino, Sports, Esports, Bonuses, Promotions, Wheel, Loyalty, and Missions are available in the app where supported.

9.2 Technical requirements

• You need a stable internet connection and a compatible device.
• Incaspin is not responsible for any losses caused by disconnections, lag, or device issues on your side.

10. Security and Privacy

10.1 Data protection

• Incaspin uses SSL encryption to protect data exchanged between you and our servers.
• We store and process your personal data in line with our Privacy Policy and applicable data protection laws.
• We will use your data for account management, KYC, AML checks, payment processing, marketing (where consented), and service improvement.

10.2 Confidentiality

We treat your personal data and account information as confidential, subject to our obligations to share data with regulators, payment providers, and law enforcement where required by law or licence conditions.

11. Intellectual Property

• All content on Incaspin, including logos, trade names, designs, graphics, text, software, and games, is protected by copyright and other intellectual property rights.
• You may use the site and services for personal, non-commercial use only.
• You must not copy, modify, reproduce, distribute, or publish any site content without our written permission.

12. Liability and Disclaimer

12.1 No guarantee of winning

Gambling carries risk. You may lose money. By using Incaspin, you accept that:

• Games and betting products are based on chance and/or sports outcomes.
• There is no guarantee of profit or consistent wins.
• You are fully responsible for your gambling decisions.

12.2 Service availability

• We aim to keep Incaspin available at all times, but we do not promise uninterrupted or error-free service.
• We may suspend access for maintenance, updates, or due to technical issues.

12.3 Limitation of liability

To the extent allowed by law, Incaspin, Legasta Technologies SRL, our payment agent, partners, and suppliers will not be liable for:

• Any loss of profits, data, or business.
• Any indirect or incidental damages linked to your use of the site.
• Losses caused by your internet connection, device failure, or third-party services.

Our total liability to you for any claim will not exceed the amount of your net deposits to Incaspin over the previous three months, to the extent such limitation is allowed under applicable law.

13. Fraud, Collusion and Misuse

• Any attempt to cheat, collude, use third-party software, or abuse bugs and bonuses is strictly forbidden.
• We may freeze and investigate accounts suspected of fraud, collusion, chargebacks, or use of stolen payment details.
• If we confirm such activity, we may close the account, confiscate funds, and report the matter to authorities and payment providers.

14. Complaints and Disputes

14.1 Complaints process

If you have a complaint about our services:

• Contact our support team via Live Chat or email at [email protected].
• Provide your account details, a clear description of the issue, and any supporting evidence (screenshots, transaction IDs).
• We will aim to review and respond within a reasonable timeframe.

14.2 Dispute handling

If you are not satisfied with our response, you may escalate the complaint as described in our help section or by contacting the licensing authority, subject to their procedures and jurisdiction.

15. Changes to Terms and Conditions

• Incaspin may update these Terms and Conditions from time to time.
• Any major change will be posted on the site, and your continued use of our services after the updated terms come into effect will be treated as acceptance of those changes.
• If you do not agree with the updated Terms and Conditions, you must stop using the site and may request account closure.

16. Severability

If any part of these Terms and Conditions is held to be invalid or unenforceable, the remaining parts will remain in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with the Privacy Policy, Bonus Rules, and any other specific rules on our site, make up the entire agreement between you and Incaspin regarding your use of our services.

18. Language

The language of these Terms and Conditions is English. In case of any translation, the English version will prevail. For Australian players, all key information is provided in clear English to help you understand your rights and obligations.

19. Final Provisions

By registering at Incaspin, you confirm that:

• You have read and understood these Terms and Conditions.
• You agree to comply with all rules, limits, and policies that apply to your account, deposits, withdrawals, bonuses, and gameplay.
• You accept that gambling is a form of entertainment that carries financial risk, and you play at your own risk.

If you have any questions about Incaspin, our licence, payments, or these Terms, please reach out to us at [email protected]. Our team is available around the clock to assist you.