Privacy Policy

This Privacy Policy explains how Incaspin Casino (referred to as “Incaspin”, “we”, “us”, or “our”) collects, uses, stores and protects your personal information when you visit or use our online casino, live casino, sports and esports services in Australia.

By creating an account, using our website, mobile site or casino app, or by taking part in any game, promotion or offer, you confirm that you have read and understood this Privacy Policy and agree with its terms.

Contact Details

If you have any questions about this Privacy Policy or about how we handle your personal information, you can contact us at:

Email: [email protected]

We may ask you to confirm your identity before responding to some requests, especially where your account or financial details are involved.

Who We Are

Incaspin is an online casino, live casino, sportsbook and esports platform operated for players aged 18+.

The Incaspin gaming platform is operated by Legasta Technologies SRL, a company registered in Costa Rica with company number 3-102-921383, with its registered address at Province 01 San Jose, Canton 01 San Jose, Cathedral District, Tenth Avenue, Thirty-Three and Thirty-Five Streets, Office 3335.

Payment processing and some related services may be handled by our payment agent, OptaStream Innovations Limited, a company registered in Cyprus with registration number HE 472273, with its registered address at Souliou, 18, 2018, Strovolos, Nicosia, Cyprus.

Incaspin is licensed and regulated by the Tobique Gaming Commission under licence number 0000158. We follow the laws and rules set by this authority, including rules relating to data security, responsible gaming, anti-money laundering (AML), and know your customer (KYC) checks.

Who This Policy Applies To

This Privacy Policy applies to:

Registered players with an Incaspin account
Visitors to our website or mobile site
Users of our web app / casino app
People who contact our support team by live chat or email

You must be at least 18 years of age to register or play. We do not knowingly keep personal data of anyone under 18. If we discover that a user is under 18, we will close the account and may delete or limit access to their data, except where we must keep it for legal reasons.

Information We Collect

We collect several types of information to run Incaspin services, meet legal duties and offer a safe gaming environment.

1. Account and Contact Information

When you register or update your profile, we may collect:

Full name
Date of birth and confirmation that you are 18+
Country and place of residence
Address, postcode and city where required
Email address
Mobile number or other contact details
Account username and password (stored in protected form)
Preferred language and currency (for example AUD)

2. Verification and KYC Information

To follow AML and KYC rules and to protect players and our platform, we may ask for:

Copy of passport, national ID card or driver licence
Proof of address such as bank statement or utility bill
Proof of payment method ownership (for example masked card or account statement)
Source of funds or source of wealth information where required by law
Extra documents requested by our compliance team or payment providers

3. Financial and Transaction Data

For deposits, withdrawals and gameplay, we may collect:

Payment method type (Visa, MasterCard, Revolut, Skrill, Paysafecard, crypto, bank transfer)
Limited card or wallet details, such as masked card number and expiry date
Deposit and withdrawal amounts, dates and currencies
Transaction references and status (pending, approved, paid, declined)
Fees or charges where applied by banks or payment providers
Account balance and bonus balance details

We do not store full card details on open systems. Sensitive payment information is handled with strong encryption and by third-party payment processors where required.

4. Gaming and Betting Activity

To manage our games, bonuses and responsible gaming tools, we keep records of:

Games played, including slots, live casino, table games, jackpots, instant games, crash games, sports and esports bets
Session times, bets placed, wins and losses
Bonus use, wagering progress and bonus wins
Tournament and leaderboard participation and results
Jackpot wins and large wins, including staged payouts where relevant

5. Device and Technical Data

When you visit our site or app, we may collect technical information such as:

IP address and approximate location based on IP
Device type, operating system and browser type
Screen resolution and device settings
Pages visited, clicks, scrolls and referral URL
Time and date of access
App version and crash logs for the web app / casino app

6. Cookies and Similar Technologies

We use cookies and similar tools to:

Remember your login session and keep you signed in where you choose that setting
Remember site and game preferences, such as language and favourite games
Measure site performance and fix errors
Help protect accounts and prevent fraud
Support marketing and personalisation within legal limits

You can manage some cookie settings in your browser or device. Please note that disabling essential cookies may restrict access to some parts of the site or app.

7. Communication Data

When you contact us or use support features, we may keep:

Live chat logs and email correspondence
Support tickets and outcomes
Records of complaints, disputes and resolutions
Records of consent for marketing or changes to your preferences

8. Responsible Gaming and Self-Exclusion Data

To support responsible gaming, we may collect:

Deposit limits, loss limits and session limits set by you
Self-exclusion requests and periods (from 3 months up to 5 years)
Time-out requests and cooling-off periods
Notes from our responsible gaming team

How We Use Your Information

We use your personal information for clear and limited purposes, such as:

1. To Provide and Manage Our Services

Creating and managing your Incaspin account
Allowing you to access casino, live casino, sports and esports markets
Processing deposits and withdrawals in your chosen currency, including AUD
Crediting and managing bonuses, free spins, tournaments and loyalty rewards
Running our mobile web experience and app across devices

2. To Meet Legal and Regulatory Duties

Confirming your age and identity (KYC checks)
Following AML and counter-terrorist financing rules
Monitoring transactions and play for signs of fraud, misuse or money laundering
Keeping records required by our regulator and by law
Handling disputes, chargebacks and regulatory enquiries

3. To Protect You and Our Platform

Checking logins for unusual or high-risk patterns
Blocking or limiting suspicious accounts or transactions
Detecting bots, abuse, bonus misuse and unfair play
Keeping your account safe using SSL encryption and security tools

4. To Support Responsible Gaming

Offering and applying deposit, loss, wager and session limits
Managing self-exclusion and time-out requests
Reviewing gaming patterns for signs of problem gambling
Contacting you about responsible gaming concerns where needed

5. To Communicate With You

Responding to your support queries and feedback
Sending service messages such as account changes, verification requests and withdrawal updates
Informing you about changes to our terms, policies or services

6. Marketing and Promotions

Where allowed by law and your preferences, we may use your data to:

Send offers about welcome packages, reload bonuses, tournaments and special events
Share information about new games, features and app updates
Personalise promotional content based on your interests and previous play

You can change your marketing preferences at any time using your account settings or by following the “unsubscribe” link in our emails. Service messages, such as transaction notices or policy alerts, are not marketing and you may receive them even if you opt out of promotions.

7. Analytics and Service Improvement

Reviewing site and app performance
Measuring the popularity of games and features
Fixing technical problems and improving security
Planning new services that suit player needs

Legal Bases for Processing

We process your information on several legal grounds, including:

To perform our contract with you, for example to provide gaming and payment services once you accept our Terms and Conditions
To meet legal duties under AML, KYC, responsible gaming and tax laws
For our legitimate interests in running a safe and secure gaming platform, preventing fraud and improving services, while respecting your rights
With your consent for some marketing activities, cookies and, where needed, for certain types of data processing

We do not sell your personal information. We may share it with third parties only in the cases set out below and always under suitable safeguards.

1. Group and Service Providers

We may share your data with:

Our payment agent, OptaStream Innovations Limited
Payment processors handling card, e-wallet, voucher, bank and crypto payments
Game providers that supply slots, live casino, table games, jackpots, crash games, instant games and betting markets
Identity verification, KYC and AML screening providers
Fraud detection and risk management partners
IT hosting, cloud storage, customer support and email delivery services
Analytics and performance measurement tools

These partners process your information only for agreed purposes and must apply strong security and privacy standards.

2. Regulatory and Legal Authorities

We may share information where we are required or allowed by law, including with:

Gaming regulators and authorities
Financial and AML regulators
Law enforcement or courts
Tax and other government bodies

This can include details about your identity, transactions, gaming records and related documents.

3. Professional Advisers

We may provide data to our legal, financial or compliance advisers in connection with audits, disputes or business operations, under confidentiality duties.

4. Business Transfers

If we are involved in a merger, restructure, sale of business or similar process, your data may be transferred to the new operator, subject to the same or stronger privacy safeguards.

International Transfers

Due to the nature of online gaming and payments, your information may be processed in countries outside your own, including Costa Rica, Cyprus and countries where our partners are based.

Where we transfer data across borders, we take reasonable steps to ensure that:

The receiving party follows suitable data protection and security standards
There is a contract or other legal tool in place that protects your rights

Data Security

Security is central to Incaspin. We use a mix of technical and organisational measures to keep your data safe, including:

SSL encryption for data in transit between your device and our servers
Secure data centres and restricted access controls
Password and access rules for our staff and partners
Ongoing monitoring for suspicious activity and potential breaches
Back-up and recovery procedures to reduce the risk of data loss

While we work hard to protect your information, no system is completely free from risk. You also play a part in keeping your data safe by:

Keeping your password confidential and unique
Logging out after each session when using shared devices
Contacting us quickly if you suspect unauthorised access to your account

Data Retention

We keep your personal information only for as long as needed for the purposes set out in this policy, or to meet legal, regulatory and accounting duties.

Retention periods may depend on:

How long you keep your Incaspin account open
Legal rules for AML, KYC, gaming, finance and tax
The time limits for dealing with complaints and disputes

In many cases, we are required to retain core customer and transaction records for several years after account closure. When data is no longer required, we will delete it, anonymise it or store it in a secure archived form that is no longer actively used.

Your Rights

Depending on your location and local laws, you may have some or all of the rights listed below in relation to your personal information:

Access: to request a copy of the personal data we hold about you.
Correction: to ask us to correct inaccurate or incomplete data.
Deletion: to ask us to delete data, where there is no legal reason for us to keep it.
Restriction: to ask us to limit how we use certain data.
Portability: to request that we send some data to you or another provider in a structured format, where applicable.
Objection: to object to some processing activities, including direct marketing.
Withdrawal of consent: where we rely on consent, you may withdraw it at any time, without affecting prior use based on that consent.

Some rights may not apply where we must keep data for regulatory, anti-money laundering or responsible gaming reasons. We will explain this to you if we cannot meet a specific request.

To exercise your rights, please contact us at [email protected]. We may need to confirm your identity before processing your request.

Marketing Preferences

You control how we use your data for marketing. You can:

Manage promotional settings in your account area
Click the “unsubscribe” link in marketing emails
Contact us to update your preferences

Changes may take a short time to take effect. You may still receive essential service messages about your account and transactions.

Cookies and Tracking Technologies

Cookies are small files placed on your device that help the site work smoothly and give you a better experience. We may use:

Essential cookies: needed for login, security and basic site functions.
Preference cookies: to remember language, currency and layout settings.
Analytics cookies: to understand how visitors use the site and help us improve.
Marketing cookies: to present offers and content that may be more relevant for you.

You can usually control cookies through your browser settings. Some features may not work correctly if you block or delete certain cookies.

Responsible Gaming and Data Use

Incaspin promotes responsible gaming and uses data to support safer play. This can include:

Tracking deposit and loss activity over time
Monitoring very long or intense play sessions
Checking use of responsible gaming tools such as limits and self-exclusion
Contacting you with advice or information where we see potential risk patterns

These steps help us support players who may need help and are a key part of our regulatory duties.

Third-Party Links and Content

Our site or communications may sometimes include links to third-party websites, apps or services. These are provided for convenience and information. We do not control these external sites and are not responsible for their privacy practices.

We recommend that you review the privacy policies of any third-party service you use through such links.

Children’s Privacy

Incaspin is for adults aged 18+ only. We do not knowingly collect or keep information about anyone under 18.

If we receive evidence or reasonable suspicion that an account belongs to a minor, we will:

Immediately suspend or close the account
Ask for age and identity proof where needed
Remove or restrict data related to the minor, except where kept for legal reasons

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal changes, regulatory guidance, new features or adjustments to our services.

When we update the policy, we will:

Post the revised version with a new “last updated” date
Provide extra notice for significant changes, which may include email or on-site messages

We encourage you to review this page from time to time so you are aware of how we handle your information.

Your Responsibilities

By using Incaspin services, you confirm that:

You are at least 18 years old
All information you provide is accurate, complete and up to date
You will promptly update your details if your circumstances change
You will keep your login details safe and private

If you become aware that someone else knows your password or has accessed your account, please change your password and contact us immediately.

Australian Players

This Privacy Policy applies to Australian players who access our services. Because online gaming and payment services often operate across borders, your data may be handled in other countries as described in this policy. We apply high standards of security and privacy to all users, regardless of location, and follow our licensing and legal duties.

How to Contact Us

If you have any questions, concerns or requests regarding your personal information or this Privacy Policy, please contact us at:

Email: [email protected]

You may also find general information about our services on incaspin.games

Last updated: 10 July 2026